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Terms and conditions for 10 Classes

Purchase Policy: This Pass starts on the date of purchase, is non-refundable and expires on the date specified on the receipt. Storing a credit card is required for late cancellation and no-show policies.

Returns & Refunds: All purchases are non-refundable unless otherwise stated. A $25 or 5% fee may be applicable for any changes made to a class pass or monthly plan, including extensions. Pilates V makes no guarantees on class or trainer availability, and will be closed on all federal / bank holidays as well as a limited number of select days a year for mandatory staff training.

Late Cancels & No Shows: A $15 fee is applied for any “late cancel” (cancellation of class with less than a 12-hour notice). A $25 fee + 1 class is deducted when a scheduled class results in a "no show". All class cancellations are to be made by client online or via the mobile app only.

You Agree: The client and the trainer/studio acknowledge that this agreement constitutes their entire agreement and understanding. This agreement is governed by California law and any disputes resulting here from shall be heard in the County of Santa Clara. The trainer makes no warranties and no representation, expressed or implied, other than those set forth herein. If any portion of this agreement is held unenforceable, such portions shall be disregarded and the remainder shall remain in full force and effect. Failure to use the trainer’s facilities will not relieve the client of the client’s obligation to pay all amounts due hereafter. These terms and conditions include the liability waiver signed at time of enrollment, Terms of Use and Privacy Policy. Client acknowledges that the studio makes no guarantee on class or specific trainer availability. Pilates V is also a school who on occasion may have assistant teachers for small portions of class. While we make every effort to notify clients in advance of short portions of classes being taught by student teachers we cannot guarantee communication. Pilates V reserves the right to refuse service without refund to any client who does not follow studio policies or local ordinances/orders.
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